FAQ
Find answers to common questions about our cleaning services, scheduling, pricing, and what to expect from Trust Elite.
What happens after I request a quote?
Once you submit a quote request, we’ll contact you within 24 hours to confirm your cleaning needs, answer questions, and provide a detailed estimate based on your space and preferences.
What safety precautions do you take before cleaning?
All team members arrive in uniform with masks and gloves, use freshly sanitized equipment, and follow CDC-recommended hygiene practices. We also offer eco-friendly and hypoallergenic product options upon request.
Do I need to be home or on-site during the cleaning?
Not at all. Many of our clients choose to provide access instructions and return once the cleaning is complete. Our team is fully bonded, insured, and background-checked for your peace of mind.
Can I speak directly with the cleaning team?
Absolutely. Before your appointment, you can speak with our scheduling coordinator or team lead to review special requests, access instructions, or priorities for your space.
Is stain removal included in a general cleaning?
Light stain removal is included in most general cleanings, such as spills on countertops or sinks. However, deep stain treatment for carpets or upholstery may require an add-on service, which we’ll outline clearly in your quote.
What areas do you serve in Los Angeles?
We proudly serve Culver City, Santa Monica, Downtown LA, Hollywood, and surrounding areas across Greater Los Angeles. If you're unsure whether we cover your area, just reach out and we'll be happy to confirm.
Your Safety Is Our Top Priority
At Trust Elite Cleaning Solutions, we follow strict safety protocols to protect your health and peace of mind. Whether cleaning homes, offices, or high-traffic facilities, our team maintains the highest hygiene standards on every job.
- Surfaces thoroughly sanitized and disinfected
- Technicians wear masks upon request
- Gloves worn during all cleaning tasks
- Hands washed and sanitized frequently
- Equipment sanitized before and after each visit
